01. Who manages this website

This website is managed by MGT Medic under authorization from Jinshazhou Hospital of Guangzhou University of Chinese Medicine for its international website and overseas patient coordination.

MGT Medic handles international enquiries and practical coordination. The hospital's qualified clinicians carry out medical assessment and treatment. Depending on the specific data-processing activity, they may have separate responsibilities for the information they handle. Hospital admission and treatment may be governed by additional hospital privacy notices.

02. Information we collect

When you contact the team or request a medical review, information may include:

• Contact and identification details such as name, country, phone number, email and preferred language.
• Medical histories, diagnoses, pathology reports, medical images, prescriptions, test results and other documents you choose to send.
• Scheduling, appointment and travel information needed for a requested visit.
• Messages and attachments shared via website forms, email or WhatsApp.
• Technical data generated by the website and any enabled analytics or embedded services.

Please avoid sending unrelated personal information about other people.

03. How we use information

Information may be used to answer your enquiry, organize documents for hospital review, coordinate consultations or travel arrangements, communicate estimates, and provide requested follow-up coordination. Information may also be processed for legitimate recordkeeping, system protection and legal compliance.

Medical information submitted for an enquiry is not treated as blanket permission for unrelated advertising or publicity. Promotional use requires an appropriate legal basis and any required consent.

04. Sensitive medical records

Health information is sensitive personal data. Where consent or another lawful basis is required, it should be established before relevant collection, disclosure or transfer. Additional authorizations may be requested before an assessment proceeds.

05. Sharing and cross-border transfers

For a medical review or hospital visit that you request, relevant information may be shared with authorized hospital medical professionals and coordination staff in Guangzhou, China. Limited information may also need to be provided to translators, scheduling or travel-service providers involved in your requested arrangements.

Cross-border sharing is subject to applicable laws, necessary authorizations and appropriate safeguards. Different recipients may be subject to different privacy frameworks. Contact us for details about the recipients and arrangements relevant to your case before sending highly sensitive information.

06. WhatsApp and external platforms

If you choose to contact us through WhatsApp or another external platform, that provider may process information according to its own terms and privacy notice. Website links and embedded services such as maps or videos may also involve third parties.

Consider using a minimal initial message and requesting the preferred method for submitting full diagnostic files.

07. Security and retention

We aim to limit access to personal information to personnel who need it to handle the relevant service, with safeguards appropriate to its sensitivity. No electronic platform or transfer method is entirely risk-free.

Retention is determined by operational necessity and applicable legal or medical recordkeeping requirements. Because different records may be held by different responsible parties, a single universal retention period is not stated here. Please contact us for the retention approach relevant to your enquiry.

08. Your privacy rights

Depending on applicable law, you may have rights to request access to your information, correction, withdrawal of consent, deletion, restriction of certain uses or information about disclosures. Some requests may be limited by medical-record obligations or other legal exceptions.

To submit a request, identify it as a privacy or personal-data request . We may need to verify your identity or authorization before responding.

09. Children and representatives

If the patient is a minor or unable to give authorization independently, a parent, legal guardian or duly authorized representative may need to act for them. Please do not share another person's medical records unless you have the right to do so.

10. Cookies and analytics

This website may use functional cookies, analytics and embedded media depending on active WordPress plugins and website configuration. Relevant choices or notices should be provided where required. Any specific cookie inventory should be verified against the website's actual tools.

11. Changes to this notice

This notice may be updated when services, data practices or applicable requirements change. The date shown above is the publication date of this version. Material changes will be handled as required by law.

12. Privacy questions and contact

For questions about medical records, requests relating to personal data or further information about recipients and transfers, contact the international patient coordination team and state that your request concerns privacy.

For the separate terms describing authorization, medical information and coordination services, see the Website Policy & Medical Disclaimer .